Delivery Information

UK-Wide Shipping — We ship to all UK mainland addresses. Scottish Highlands, Northern Ireland and the Islands may require 1–2 additional days. Choose your speed at checkout: Standard — £10.00 · 5–7 working days in transit Express — £15.00 · 2–3 working days in transit Next Working Day — £18.00 · 1 working day in transit All transit times are after production and dispatch — your order ships once it's made and you've approved your design proof. Next Working Day refers to transit after production and dispatch, not arrival the day after you place your order. Free standard postage on orders over £300. Tracking: All orders include a tracking number sent via email.

Free local collection by appointment from Gravesend, Kent. Your order is usually ready to collect 1–2 working days after you approve your design proof (up to 5–7 working days at busy times) — the same production timeline as delivered orders, with no courier transit. Once it's ready, we'll arrange a collection appointment with you.

We do everything we can to get your order to you on time — and if something goes wrong, here's exactly what happens: 1. Contact us as soon as you can — ideally within 24 hours — with your order number and, if your order arrived damaged, clear photos of the packaging and the product. Reporting quickly helps us resolve things fast; it's a request, not a condition, and it never affects your statutory rights. 2. We take it from there — chasing the courier on your behalf, keeping you updated, and making it right with an express replacement or a refund if your order can't arrive in time. Nothing on this page affects your statutory rights.