Returns Policy

Nothing in this policy affects your rights under the Consumer Rights Act 2015. Goods must be as described, of satisfactory quality and fit for purpose. If a product is faulty, damaged or misdescribed, you are entitled to a repair, replacement or refund as the law allows — regardless of any timeframes on this page.

Personalised and custom-made items are excluded from ordinary change-of-mind returns, as every item is made to your exact specifications. This does not affect your rights where goods are faulty, damaged or not as described.

Please check all spelling, names, dates and design details before approving your design proof — we cannot accept returns for errors that were approved. If the mistake is ours, we will reprint and replace at no cost to you.

If an item arrives damaged or faulty, please contact us as soon as you can — ideally within 24 hours of delivery — with your order number and clear photos of the packaging and the product. Reporting promptly helps us act quickly and deal with the courier where appropriate. This is a request to help us resolve things, not a deadline: if a fault shows up later, your statutory rights still apply.

For eligible non-personalised goods bought online, you generally have 14 days from the day after delivery to tell us you wish to cancel, and then a further 14 days to return the goods to us. You may inspect the goods as you would in a shop, but they remain your responsibility until they reach us, so please return them unused and in their original condition where possible. On a valid cancellation we refund the price you paid plus your standard (basic) delivery charge; the cost of returning the goods is your responsibility. If the goods are faulty, we cover the cost of return.

If you change your mind about a digital design before work begins, contact us and we'll refund the fee. Once design work has started, we'll talk it through with you and agree a fair outcome based on the progress made. Contact us as early as possible — the sooner you tell us, the more we can do. Nothing here removes your statutory rights.